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iGUANEYE Australia

Exchange and Refund Policy

At iGUANEYE we want you to be completely satisfied with your experience. 

Simply email us at hello@iguaneye.com.au with your order number and we'll take care of the rest.

ELIGIBILITY
To be eligible for an exchange or refund:
  1. Please let us know within 30 days of purchase. 
  2. Your item must be in the same condition that you received it and in its original packaging.
PROCESSING
Please return your purchase to:
iGUANEYE Australia Pty Ltd
29a Sydney Road,
Hornsby Heights,
NSW 2077 Australia
Once your return is received and inspected we will action your refund or exchange within three (3) business days
.
PAYMENT OF REFUND
Your refund will be processed via the original method of payment. If the funds have not cleared within 10 business days, then please initially contact your bank or credit card company, as it may take some time before your refund is processed. Thereafter, please do not hesitate to contact us at hello@iguaneye.com.au.
SHIPPING
We will take care of all shipping costs related to any Exchanges and Returns. However, we will not refund the shipping costs of the initial purchase. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please refer to our Shipping Policy for more details.
DAMAGED ITEMS
If your original purchase is damaged upon delivery please notify us immediately via email to hello@iguaneye.com.au we will send you a replacement free of charge upon receiving the return.
If you have any dramas, please don’t hesitate to contact us at hello@iguaneye.com.au.

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